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Ford Certification Specialized Requirements – NEW Required Training

The Ford National Body Shop Network – Ford Certified Certification program has been updated with additional training requirements. If you are Ford Certified expected completion of courseware is within the next 12 months (before your next renewal).

Shop must complete these I-CAR Training Courses:

FO008E01 – Ford Service Information Navigation for Collision Repair
FO009E01 – Ford Battery Electric Vehicle (BEV) Components & Operation
FO010E01 – Ford 2021 Mach-E & New Model Training Overview
FO011E01 – Ford High Voltage Systems Safety
FO012E01 – Ford Intro to HV Battery Service for Collision Repair

Announcement of Two New C.O.R.E Requirements- Proof of Training in ADAS and EV

The Certified Collision Care C.O.R.E. Requirements have been updated with two new C.O.R.E. training requirements in the ‘Advanced Capabilities’ category. Certified shops will need to upload proof of training on:

ADAS (Advanced Driver Assistance System) to demonstrate a general understanding of the purpose, operation, repair considerations, and parts
EVs (Electric Vehicles) to demonstrate a general understanding of the system, safety, repair considerations, and parts.

Expected completion of courseware is within the next 12 months (before your renewal). Please login to your business profile and review the questions to view examples of courses that meet the new requirements and determine if you have already completed courses that meet this requirement or need to enroll for new classes.

February Newsletter 2022

Honda/Acura:

Body and Paint Warranty Repairs to be Performed by a ProFirst Certified Repair Facility

Effective April 1, 2022, Honda Canada Inc., (“Honda”) announced that all Honda and Acura warrantable body and paint repairs are required to be performed at a ProFirst Certified Collision Repair Facility.

The goal of this policy update is to ensure that body and paint repairs are performed in accordance with Honda specified repair procedures and to minimize the risks associated with incorrect repairs. This policy also supports ‌collision repair facilities that have invested in tools, equipment, and training to become ProFirst Certified.

Honda/Acura Dealers will be able to utilize the online shop locators https://honda.ca/collision-centre and https://acura.ca/collision-centre along with the Certified Collision Care online shop locator https://autobodylocator.ca/canada to locate a ProFirst Certified Repair Facility in their local area.

What does this mean for you? A potential increase in the volume of Honda/Acura body and paint warranty repairs directed to dedicated ProFirst Certified facilities. If your facility is ProFirst Certified, we encourage you to reach out to your local Honda/Acura dealership to introduce your ProFirst Certified Repair Facility. This warranty policy update represents a great opportunity to align and develop a closer relationship with your local Honda/Acura Dealer, ensure customer expectations are met, and a high level of customer service is provided.

TOYOTA: NEW LOGO

Toyota Canada has introduced a new Toyota Certified Collision Centre logo! If your facility is Toyota Certified, please visit the marketing tab of your business profile at www.certifiedcollisioncare.ca to download the new version and update wherever you have the logo in use. If you have an existing Toyota Certified sign, this version is still valid. You may choose to purchase a new sign, if desired. Purchase of signs is available on the marketing tab.

Certified Collision Care Newsletter 2.0 for January 2022

January (#2) 2022

Aviva Preferred Shops Receive

New Increased Certified Rates

Aviva Canada introduced a new rate structure effective January 4th, 2022, that provides their OEM Certified Aviva Preferred Shops with higher door rates. Aviva has officially released the certified rates and certified luxury rates to their network and are recognizing the Certified Collision Care program OEM Certifications for repair facilities to have access to the higher rates.

This is exciting news for Certified Collision Care providers on the Aviva Preferred network. They are being rewarded for making the investments in tools, equipment and training to be able to provide safe repairs to OEM specifications, and to achieve OEM certification. This means that when a facility repairs a vehicle that belongs to a brand they are certified with, the certified rates will apply. The certified rates apply to facilities who have achieved Ford, FCA, Kia, Hyundai, Genesis, Honda, Acura, Subaru, Toyota, and Nissan certification. Facilities with Lexus and INFINITI certifications qualify for an even higher luxury certified rate on those vehicles.

If your shop is not currently on the Aviva Preferred program, there is a formal application process. Any interested shops can reach out directly to their Aviva representative.

For information or inquiries: www.certifiedcollisioncare.ca

Certified Collision Care Office: 289-309-5200

Certified Collision Care Newsletter for January 2022

January 2022

Happy New Year! Welcome to the first Certified Collision Care newsletter of 2022 as we share some exciting news.

The Certified Collision Care team is looking forward to a great year ahead supporting our certified network of over 600 Certified Collision Care Providers!

Ford Paint Warranty Repairs to be Performed by Ford Certified Collision Network

Ford Canada announced that all warranty paint repairs are required to be performed at a Ford Certified Collision Network facility if one is located within 80 km of the servicing dealership. This new policy which takes effect on January 1, 2022, supports collision repair facilities that have made the investments in tools, equipment, and training to become Ford Certified by increasing the volume of warranty repairs being directed to their facilities.

Also announced, Ford has enhanced the paint material allowance rate and improved the dealership reimbursement policy for warranty paint repairs that are performed at a collision repair facility that is part of the Ford Certified Collision Network. This change provides financial benefits to Ford Dealers who are referring warranty work to a Ford Certified Collision Network facility.

Ford Dealers will utilize the Certified Collision Care online shop locator at www.autobodylocator.ca to locate the Ford Certified shop within 80km of their location. They can also access the locator from the Ford internal website.

What does this mean to you? If your facility is Ford Certified, we encourage you to reach out to your local Ford dealership to introduce your Ford Certified facility, if you are not already well acquainted. This new policy represents a great opportunity to develop a closer relationship with your local Ford Dealer to complete their paint warranty repairs. It is a win for all involved parties – the consumer, the Ford Certified shop, and the Ford Dealer.

Nissan Canada Consumer Email
Campaign

Nissan Canada contacted over 370,000 Nissan drivers across Canada in October by email to educate them about the Nissan Certified Collision Repair Network. The email contained an entertaining GIF animation, and locator link to let consumers know how to locate a Nissan Certified facility. It also reminded them they have access to Complimentary Collision Towing to the nearest Nissan Certified Collision Centre.

Nissan Canada launched this campaign to support the Nissan Certified Collision Repair Network by raising awareness and directing consumers to the nearest certified facility.

This resulted in a 478 % increase in collision.nissan.ca website traffic, in October, compared to September due to this campaign.

New “Life Happens” Video Released by Nissan North America!

Nissan is committed to developing new, fresh marketing content to help promote the Nissan Certified Collision Repair Network across social and digital platforms. They created the “Life Happens” series, a collection of four videos to increase awareness of the certified network.

In each video, a Nissan vehicle is damaged through various everyday life circumstances—an inadvertent door slam, an ill-timed falling branch, a wayward shopping cart. By visiting a Certified Collision Center, the customer is taken care of, the vehicle is expertly repaired, and the car returns to its central role in the life of its owner.

The, “Life Happens: Shopping Cart Showdown,” video is now live! Watch and share it with your customers and social media followers. Use it to educate them on how you are recognized by their manufacturer and are qualified to repair their vehicle.

For information or inquiries: www.certifiedcollisioncare.ca

Certified Collision Care Office 289-309-5200

Happy Holidays | Joyeuses Fêtes

Happy Holidays

Wishing you, your family, and your team a very happy holiday season.
May the coming year bring health, happiness,
and continued success to you and your business in 2022.

Happy Holidays and Best Wishes
for a Prosperous New Year!

From your friends and team at

Joyeuses Fêtes

Nous vous souhaitons de très joyeuses Fêtes, ainsi qu’à votre famille et à équipe.
Que l’année 2022 vous apporte de la santé, du bonheur et du succès.

Joyeuses Fêtes et meilleurs vœux
pour une nouvelle année prospère !

De vos amis et de toute l’équipe de

2 New OEM Certifications for Certified Collision Care Providers!

New OEM Certifications for Certified Collision Care Providers!

Did you know that Certified Collision Care added three new OEM Certifications to the program in 2021? We have exciting news to share!

The Hyundai Certified Collision Centre and Genesis Certified Collision Centre Programs launched in May 2021, adding two new OEM Certifications to each Certified Collision Care Provider’s business, with no additional enrollment fees and no additional requirements. All collision repair centres received notification of their new certifications in May, and most have now ordered their Hyundai and Genesis certified signs and downloaded the certified logos.

Click here to read the original program announcement

Hyundai and Genesis have added the Certified Collision Care Shop Locator to their consumer websites, adding hundreds of new searches to the site each month and directing Hyundai and Genesis drivers across Canada to certified shops! You can view the links to the Certified Collision Care locator, under the OWNER section of both consumer websites: https://www.hyundaicanada.com/ and https://www.genesis.com/ca/en/genesis.html

Congratulations on your new Certifications! If you have not ordered your Hyundai and Genesis Certification signs and downloaded your certified logos, visit your business profile or contact your account manager at 289-309-5200 for assistance.

The Subaru Certified Collision Centre Program launched with Certified Collision Care in September 2021. All existing Certified Collision Care Providers will have the opportunity to add these exclusive credentials to their business, provided they are sponsored by their preferred Subaru dealer and can meet the Subaru specialized certification requirements. There is no additional enrollment fee for Certified Collision Care Providers to apply to the Subaru Certified Collision Centre program.

Click here to read the announcement

Subaru Certification program information is available at: www.getsubarucertified.ca. If you are interested in Subaru Certification for your facility reach out to your preferred Subaru dealership for sponsorship and contact your Account Manager at 289-309-5200

Do your technicians need Welding Certifications? Would you prefer to train and certify your technicians at your own shop, using your equipment?

The Canadian Welding Bureau recently launched a new Collision Repair Welding Certification program. Their certifications are accepted by Certified Collision Care and all OEM Certifications we offer.

Click here to view the program brochure or visit http://www.cwbgroup.org/autorepair to arrange your in-shop appointment for training and certification.

For information or inquiries: www.certifiedcollisioncare.ca

Certified Collision Care Office: 289-309-5200

Subaru Selects Certified Collision Care as Exclusive Partner

Subaru Selects Certified Collision Care as Exclusive Partner

Subaru Canada, Inc. has selected Certified Collision Care, the Canadian division of Assured Performance Network, as their exclusive strategic partner to administer and manage the new Subaru Certified Collision Centre Program when it launches in early September 2021. The program will identify, certify, and promote dealership and independent facilities as collision repair providers of choice, to Subaru drivers across Canada.

All existing Certified Collision Care Providers will have the opportunity to add these exclusive credentials to their business, provided they are sponsored by their preferred Subaru dealer and can meet the Subaru specialized certification requirements. There is no additional enrollment fee for Certified Collision Care Providers to apply to the Subaru Certified Collision Centre program. Program information will be available at www.getsubarucertified.ca when it launches in September 2021.

Click here to read the full press release.

Interested in Subaru Certification for your collision centre? Here are the next steps:

Download the Subaru Certification brochure here and review the Subaru certification requirements to confirm you can qualify for Subaru certification.
Contact your Subaru dealer and request their sponsorship.
Visit the website www.getsubarucertified.ca and click on APPLY NOW.
If you are already enrolled in the Certified Collision Care program, there is no additional enrollment fee. Your Account Manager will reach out to help you enroll in the Subaru Certification program.
If you are new to Certified Collision Care, click here to view all the OEM certification programs available to you. Multiple certifications are available within the Certified Collision Care program, all included in a single fee and process. Our team will reach out to assist with the next steps for enrollment.

For information or inquiries: www.certifiedcollisioncare.ca

Certified Collision Care Office 289-309-5200

For Immediate Release: Certified Collision Care Selected as Exclusive Strategic Partner to Launch Hyundai and Genesis Certified Collision Repair Centre Programs in Canada

Certified Collision Care Selected as Exclusive Strategic Partner to Launch Hyundai and Genesis Certified Collision Repair Centre Programs in Canada

Hamilton, ON (May 12, 2021) – Hyundai and Genesis Canada have selected Certified Collision Care, the Canadian division of Assured Performance Network, as their exclusive strategic partner to administer and manage the new Hyundai and Genesis Certified Collision Repair Centre Program. The program will identify, certify, and promote dealership and independent facilities as collision repair providers of choice, to Hyundai and Genesis drivers across Canada.

All existing Certified Collision Care Providers will have the opportunity to add these exclusive credentials to their business. There is no additional enrollment fee, and a dealer sponsorship is not required for participation.

The Hyundai and Genesis Certified Collision Repair Centre Program is designed to promote certified collision repair facilities to Hyundai and Genesis customers and insurers. The program will ensure facilities have the tools, process, equipment, training, and facilities necessary to repair Hyundai and Genesis vehicles according to manufacturer specifications, all essential to the vehicle’s fit, finish, durability, functionality, value, and safety. Drivers across Canada will be able to choose a Certified Collision Repair Centre that meets Hyundai and Genesis requirements. This is particularly important based upon the increasingly advanced technology, complex vehicle design and high repair standards for Hyundai and Genesis vehicles.

Certified shops will become eligible to order special Hyundai and Genesis Certified Collision Repair Centre Program signage, and gain access to marketing tools including a listing on consumer-facing online shop locators as part of the integrated Certified Collision Care program. This strategic partnership further reinforces the business strategy and slogan of the joint-effort certification program, “Certified Once, Recognized by Many”.

“We are pleased to embark on this partnership with Assured Performance and the Certified Collision program. This will bring added value to our customer experience efforts and help our dealers and customers with access to a qualified and certified network of body shops. We are looking forward to launch the Hyundai and Genesis Certified Collision Repair Centre Program, ensuring that Hyundai and Genesis customers across Canada are provided with safe and proper repairs at a facility certified by Hyundai and Genesis, in their community.” said Michel Poirier, Director, Customer Experience and aftersales at Hyundai Auto Canada Corp.

Leanne Jefferies, Vice President of Assured Performance/Certified Collision Care commented, “We are extremely excited to partner with Hyundai and Genesis to launch and manage the Hyundai and Genesis Certified Collision Repair Centre programs, and to add this recognition to our Certified shop’s credentials. Our joint-effort certification program provides top performing collision repairers an effective means to differentiate themselves in their market by aligning with the most powerful brands in the automotive industry.”

Hyundai and Genesis will be an integral strategic partner leveraging the joint-effort collision repair Centre certification services, infrastructure and turnkey program offered by Certified Collision Care. By leveraging the existing Certification process, they eliminate redundant costs, making certification more affordable for their dealerships and independently owned repair businesses that can meet their requirements.

The Certified Collision Repair Centre Program was created to promote the correct, complete, and safe repair of Hyundai and Genesis vehicles and to provide support to those collision repair businesses that have demonstrated a commitment to a high level of customer care and satisfaction.

About Hyundai Auto Canada Corp.

Hyundai Auto Canada, established in 1983 and headquartered in Markham, Ontario, is a subsidiary of Hyundai Motor Company of Korea. Hyundai vehicles are distributed throughout Canada by Hyundai Auto Canada and are sold and serviced through more than 221 dealerships nationwide. Hyundai is also the first to offer a second-generation zero-emissions Fuel Cell Electric Vehicle to Canadian customers, called the NEXO. More information about Hyundai and its vehicles can be found at www.HyundaiCanada.com.

About Genesis Canada

Genesis Motors Canada is headquartered in Markham, ON and distributes, markets, and services Genesis vehicles in Canada through a network of 30 agency distributors. Genesis is an all-new global automotive brand that delivers the highest standards of performance, design, and innovation. Genesis offers a range of models including the G70 sport sedan, G80 executive sedan, the flagship G90 sedan, and the GV80 sport utility vehicle. All Genesis vehicles sold in Canada feature set, all-inclusive pricing, Genesis at Home concierge for sales and service, complimentary scheduled maintenance, a comprehensive warranty, and more. Visit www.genesis.ca to learn more.

About Certified Collision Care

The mission of the Certified Collision Care program is to raise the industry’s technical capability and business operating standards. Our objective is to ensure each repair business that is certified has what is necessary to properly and safely repair current and future vehicles manufactured by the participating Automakers; provide consumers with an exceptional experience; and offer employees a career opportunity within a professionally operated business.

Certified Collision Care is the Canadian division of Assured Performance Network, the largest network of OEM Certified repair providers in the world with over 525 Canadian and 2500 US Collision Care Providers participating, and administers the Canadian OEM Certification programs for Fiat Chrysler, Ford, Kia, Nissan, INFINITI, Toyota, Lexus, Honda, Acura, Hyundai, and Genesis. Visit www.certifiedcollisioncare.ca for more information.

TIME IS RUNNING OUT! THERE ARE ONLY 37 BUSINESS DAYS UNTIL THE SGI DEADLINE.

CERTIFICATION TAKES SEVERAL WEEKS, AT A MINIMUM, SO WE RECOMMEND ENROLLING NOW!

Certified Collision Care is pleased to be recognized within SGI’s Safe and Quality Auto Repair Project, as meeting the requirement for shops to qualify for the maximum SGI Training & Tooling Incentive of $15,000. The SGI incentive is time-limited (March 1^st, 2021 deadline) and we are here to help, if this is a goal you are working towards.

Facts:

Once enrolled, it takes at least 3-4 weeks to complete your business assessment, have your facility inspection and audit, and become certified with Certified Collision Care.

Certified Collision Care does not require ICAR Gold. Shops can be certified using the Assured Performance/Certified Collision Care Skills & Training Matrix.

You need to start now, if you want to be certified by the March 1^st deadline.

If you are wondering if Certified Collision Care is a good fit for your business, or if you have questions, please visit www.certifiedcollisioncare.ca and click on the APPLY NOW button to arrange a no obligation consultation.

TIMING IS IMPORTANT – ENROLL NOW TO BE CERTIFIED BY THE DEADLINE!

If you are currently working towards finalizing everything to meet the requirements now is the time to enroll and simultaneously start working on your certification while you finish up your requirements. Don’t wait until the last minute and be disappointed!

For information or inquiries: www.certifiedcollisioncare.ca

Certified Collision Care Office 289-309-5200

Happy Holidays

Certified Collision Care Newsletter: December 2020

BC NEWS

ICBC Approves Certified Collision Care to meet Collision Program Technical Training Requirements

ICBC recently announced that Certified Collision Care was approved as one of the options for shops to meet the ICBC Collision Repair Program technical training requirement. Repair facilities in BC must meet the technical training requirement by December 31st, 2021 in order to remain a program participant.

Certified Collision Care offer two ways for shops to meet our technical training requirements for OEM Certification. Shops can choose to either complete the Assured Performance Skills & Training Matrix or become I-CAR Gold. For more information, please visit www.certifiedcollisioncare.ca and click on APPLY NOW, so we can reach out and answer your questions.

The information can also be referenced on the ICBC website at the following link: https://www.icbc.com/partners/material-damage/Documents/collision-equipment-list.pdf

Toyota Collision Pros Magazine

Toyota USA produces Collision Pros Magazines for the collision repair industry, which provides informative articles and new information about vehicle repair, new technologies and best practices, vehicle sanitization, and Toyota Safety Sense. This free resource is available to industry, and we highly recommend you stay up to date by signing up for alerts about new content.

Visit https://www.toyotapartsandservice.com/collision-pros-magazine to sign up today!

Toyota Safety Features in Action: Close Call with a Moose

There was video aired by CBC recently, where Anthony Germain spoke to Cam Jamieson about surviving a collision with a moose. The dramatic footage from his dash cam illustrates how important safety features are to ensure occupant safety.

Click here to view: https://www.cbc.ca/player/play/1821766211680

SASKATCHEWAN NEWS

Certified Collision Care is pleased to be recognized within SGI’s Safe and Quality Auto Repair Project, as meeting the requirement for shops to qualify for the maximum SGI Training & Tooling Incentive of $15,000. The incentive is time-limited and we are here to help shops in Saskatchewan, if this is a goal you are working towards.

Facts:

The deadline is March 1, 2021 for the SGI Training & Tooling Incentive.
Certified Collision Care does not require ICAR Gold. Shops can be certified using the Assured Performance/Certified Collision Care Skills & Training Matrix.
When you enroll in Certified Collision Care, your $3950 enrollment fee covers up to 12 months working towards certification and the first 12 months of certification.
Certification normally takes 2-3 months – don’t leave yourself too little time and miss out on the $15,000 SGI incentive.
Shops can achieve up to 9 OEM Certifications within the Certified Collision Care Program.

For information or inquiries: www.certifiedcollisioncare.ca

Certified Collision Care Office 289-309-5200

Certified Collision Care Newsletter: October 2020

NEW LOGO

Nissan Canada has introduced a Nissan Certified Collision Repair Network logo!If your facility is Nissan Certified, please visit the marketing tab of your business profile at www.certifiedcollisioncare.ca to download the new version, and update everywhere you have the logo in use

EXPANDED NETWORK COVERAGE

Nissan Canada has added the option for collision repair facilities to gain Nissan Canada Corporate Sponsorship, to be able to participate in the Nissan Certified Collision Repair Network. Nissan is committed to promoting safe and proper repairs, and as such they want to ensure that every customer that buys a Nissan can rely on the services of a CCRC within 100km of where they purchased their vehicle. This will complement their Roadside Assistance coverage of the 100km radius.
If your facility is a Certified Collision Care Provider and you are not yet participating in the Nissan Certified Collision Repair Network, please contact your account manager to help you start the process.

NEW COLLISION WEBSITE AND ONLINE SHOP LOCATOR FOR CONSUMERS

Nissan Canada continues to support their Nissan Certified Collision Repair Network. Their new collision website (click here to view) https://service.nissan.ca/en/collision-repairs is educating Nissan drivers about the benefits of choosing a Nissan Certified repair facility when a collision occurs. They have also launched an online shop locator (click here to view) https://service.nissan.ca/en/collision-repairs/Search to help consumers quickly and easily find the closest Nissan Certified facility.

FREE COLLISION TOWING
Every new Nissan vehicle comes with 3-year roadside assistance coverage that provides free collision towing to their nearest Nissan Certified Collision Repair Centre within 100 km. Although this program that has been in place for quite some time, with more Nissan Certified facilities being established, more consumers will be able to benefit from this!

BODYSHOP BOOSTER FREE PHOTO ESTIMATING

Are you maximizing your presence on our consumer online shop locator? Certified Collision Care Providers must opt-in to add the free “GET AN ESTIMATE” button to your business profile within our online shop locator. This feature is provided by Bodyshop Booster. Click here for more details or visit www.cccbooster.com and opt-in your certified shop today.

FORD POSITION STATEMENTS

Ford of Canada has released position statements that apply to Glass Replacement and Use of Rivets for both Ford and Lincoln vehicles.

Please see the links below to view:

Ford Glass Replacement

Ford Use of Rivets

Lincoln Glass Replacement

Lincoln Use of Rivets

For information or inquiries: www.certifiedcollisioncare.ca

Certified Collision Care Office 289-309-5200

Free Photo Estimating For Certified Shops

Certified Collision Care and Bodyshop Booster now providing Free Photo Estimating to Certified Shops

Certified Collision Care Providers can now leverage our free Bodyshop Booster Photo Estimating tool linked to the Certified Collision Care and OEM online shop locators to increase sales and generate customer leads. Certified Collision Care’s boosted locator feature will now allow customers to communicate 24/7 with certiﬁed shops when they opt-in to use Booster Lite at no cost.

Your facility MUST OPT-IN to use Booster Lite to activate the “Get an Estimate”button on your shop’s business profile. Act today and harness the power of the new Certified Collision Care boosted OEM Shop locator feature to drive more customers to your OEM Certified shop!
Today’s customers are looking for a simple and seamless way to get their vehicles repaired. Certified shops can now easily provide contact free service while being able to view the vehicle’s damage and advise the customer remotely.

Customers visiting our locators will now be able to access the service by clicking “Get an Estimate” at these locators:

www.autobodylocator.ca
www.kia.ca/kiaowners
http://www.mopar.ca/en/service/collision-assistance/
https://toyotacertifiedshop.ca/canadaToyota/en
https://lexuscertifiedshop.ca/canadaLexus/en

This new feature is available to all Certified Collision Care Providers at no cost. There is no obligation to purchase the full Bodyshop Booster system which is also available at a discounted price to Certified Collision Care Providers, should shops wish to utilize the entire suite of Bodyshop Booster tools.

Visit www.cccbooster.com to view the program information and OPT-IN for this free boosted OEM shop locator feature. Click here to view the program outline.

Certified Collision Care Newsletter: April 2020

Special Offer: Bodyshop Booster

COVID-19 Emergency Relief Package

Join our webinar on Thursday, April 16^th to learn about BodyShop Booster. This special offer from Bodyshop Booster, exclusively for Certified Collision Care Providers, will help you quickly adopt powerful tools and technology to boost sales when claims are down, meet your customer and insurer partners’ needs for virtual service, and maximize your rebound in sales when repair volumes return to normal levels.

Click here to register for this free webinar.

Click here for additional webinar information.

Due to COVID-19, many collision centres and repair facilities are now taking extra precaution and care when cleaning customers’ vehicles. Nissan Canada and INFINITI Canada have issued position statements to provide proper procedures for cleaning and disinfecting touchscreens and radios in Nissan and INFINITI vehicles. Please click here to download the positions statements. Nissan INFINITI

Ford Motor Company has published a Coronavirus recommended disinfection procedure summary. Out of an abundance of caution, Ford Motor Company recommends collision centers institute a disinfection process for their customer’s vehicles. The disinfecting products have been selected for their compatibility with Ford’s vehicle interiors and effectiveness against the COVID-19. These additional disinfecting steps will create a safer experience for both the customer and center employee.

Please click here to view the latest information from Ford.

The ProFirst Certified Collision Repair Facility program has launched with Certified Collision Care

Honda Canada has selected Certified Collision Care, the Canadian division of Assured Performance Network, as their exclusive strategic partner to administer and manage the Honda and Acura ProFirst Collision Repair Facility Program. The program will identify, certify, and promote dealership and independent facilities as collision repair providers of choice, to Honda and Acura drivers across Canada.

Participation in the Honda and Acura ProFirst Collision Repair Facility Program will require a dealer sponsorship, and existing ProFirst Collision Repair centres will be required to join the Certified Collision Care program to maintain their certification.

Complete program details are now available at www.GetProFirstCertified.ca. If you are interested in becoming a ProFirst Certified Collision Repair Facility, visit the website to review requirements and speak with your Honda or Acura dealer about sponsorship. Dealers can now login at www.GetProFirstCertified.ca to sponsor collision centres they are working with.

For Certified Collision Care Providers that gain Honda or Acura sponsorship, there is no additional fee to add ProFirst Collision Repair Facility recognition to their Certified Collision Care credentials; however additional certification requirements will be required.

The Certified Collision Care team is available to assist existing ProFirst facilities with their transition to the new ProFirst program, and to assist collision centres who are interested in pursuing ProFirst certification! Contact us at 289-309-5200 or canadainfo@assuredperformance.net.

Certified Collision Care Selected as Exclusive Strategic Partner to Manage Honda and Acura ProFirst Collision Repair Facility Program in Canada

Markham, ON (October 31, 2019) – Honda Canada has selected Certified Collision Care, the Canadian division of Assured Performance Network, as their exclusive strategic partner to administer and manage the Honda and Acura ProFirst Collision Repair Facility Program. The program will identify, certify, and promote dealership and independent facilities as collision repair providers of choice, to Honda and Acura drivers across Canada.

Participation in the Honda and Acura ProFirst Collision Repair Facility Program will require a dealer sponsorship, and existing ProFirst Collision Repair centres will join the Certified Collision Care program to maintain their certification. Details will be available online at www.certifiedcollisioncare.ca once the program has launched, in December 2019.

Certified shops will receive special Honda and Acura ProFirst Collision Repair Facility Program signage and listing on the consumer-facing online shop locators as part of the integrated Certified Collision Care program. This strategic partnership further reinforces the business strategy and slogan of the joint-effort certification program, “Certified Once, Recognized by Many”.

“We are looking forward to working with Certified Collison Care to expand our existing Collision Repair Facility Program, ensuring that Honda and Acura drivers across Canada are able to select a ProFirst Collision Repair Facility in their community. Certified Collison Care will help us manage our certified collision network,” said Dave Jamieson, Vice President, Parts and Service at Honda Canada Inc.

Leanne Jefferies, VP, Canadian Operations, Assured Performance Certified Collision Care commented, “We are very excited to partner with Honda and Acura to manage the ProFirst Collision Repair Facility program, and to add ProFirst recognition to our Certified shop’s credentials. Our joint-effort certification program provides top performing collision repairers an effective means to differentiate themselves in their market by aligning with the most powerful brands in the automotive industry.”

Honda and Acura will be an integral strategic partner leveraging the joint-effort collision repair facility certification services, infrastructure and turnkey program offered by Certified Collision Care. By leveraging the existing Certification process, they eliminate redundant costs, making certification more affordable for their dealerships and independently owned repair businesses that can meet their requirements.

The ProFirst Certified Collision Repair Facility Program was created to promote the correct, complete and safe repair of Honda and Acura vehicles and to provide support to those collision repair businesses that have demonstrated a commitment to a high level of customer care and satisfaction.

The requirements are based upon the essential tools, process, equipment, training and facilities necessary to repair all Honda and Acura vehicles back to manufacturer specifications. The program will help ensure that Honda and Acura vehicle owners can choose to have their vehicle repaired at a facility that meets Honda and Acura requirements. This is particularly important based upon the increasingly complex vehicle design and repair requirements of Honda and Acura vehicles.

About Honda Canada Inc.
Honda Canada Inc. (HCI) was founded in 1969 and is the parent company for both Honda and Acura vehicle brands in Canada. The company has produced more than eight million cars and light trucks since 1986 at its two manufacturing facilities and builds engines at a third manufacturing plant in Alliston, Ontario. Both manufacturing facilities are extremely flexible and currently build Honda Civic and CR-V models. Honda Canada has invested more than $4.7 billion in Canada and each year it sources nearly $2.1 billion in goods and services from Canadian suppliers. Honda Canada has sold more than four million Honda and Acura passenger cars and light trucks in Canada. For more information on Honda Canada, please visit www.hondacanada.ca.

About Certified Collision Care
The mission of the Certified Collision Care program is to raise the industry’s technical capability and business operating standards. Our objective is to ensure each repair business that is certified has what is necessary to properly and safely repair current and future vehicles manufactured by the participating Automakers; provide consumers with an exceptional experience; and offer employees a career opportunity within a professionally operated business.

Certified Collision Care is the Canadian division of Assured Performance Network, the largest network of OEM Certified repair providers in the world with over 3000 Collision Care Providers participating and administers the Canadian OEM Certification programs for Fiat Chrysler, Ford, Kia, Nissan, Toyota, Lexus, INFINITI, Honda and Acura. Visit www.certifiedcollisioncare.ca for more information.

Saskatchewan Government Insurance Officially Recognizes Certified Collision Care Program

Saskatchewan Government Insurance (SGI) has officially recognized Certified Collision Care as an approved third-party OEM certification program as part of SGI’s provincial accreditation program and their Safe and Quality Auto Repair Project. Shops that become certified with Certified Collision Care before March 1, 2021 will be eligible for a $6,000 one-time lump-sum payment for meeting the minimum accreditation requirements, plus an additional one-time lump-sum payment of $9,000 for becoming OEM certified (total of $15,000).

The training and tooling incentive was announced by Minister Responsible for SGI Joe Hargrave on September 21, 2019 at the Saskatchewan Association of Automotive Repairers (SAAR) Annual General Meeting, as one of many major changes to their accreditation program that are designed to ensure there is a healthy, sustainable collision repair industry capable of repairing vehicles safely. SGI acknowledged in a bulletin, that the Safe and Quality Auto Repair Project represents “a significant change for the industry”. The bulletin states that “It’s a big change for repair shops, and it’s a big change for us. As vehicles continue to become more complex, we need to ensure we have an industry capable of repairing them safely”.

The Certified Collision Care program is the largest OEM certification program in Canada. Managing and administering OEM certification programs for Ford, Fiat Chrysler, Kia, Nissan, INFINITI, Toyota, Lexus, Honda and Acura, the program represents over 60% of vehicles on today’s roads.

“This recognition of the Certified Collision Care program by SGI shows the importance of becoming certified”, says Leanne Jefferies, VP Canadian Operations for Assured Performance Certified Collision Care. “We are extremely pleased that collision repair facilities in Saskatchewan will see an immediate financial benefit of achieving our certification through the training and tooling incentive of $15,000 from SGI. When combined with the Certification marketing tools and OEM referrals that our certified shops are provided with, becoming a part of Certified Collision Care is a proven way to bring cars to your door and increase the value of your business”.

Certification is only awarded to shops that have invested in the tools, equipment and technical training required to repair vehicles to OEM specifications, and who successfully complete the Certified Collision Care assessment, pass an onsite inspection and audit and are approved by our OEM partners. Certified Collision Care Providers gain access to a powerful suite of marketing tools including OEM Certified signage, use of OEM logos, listing on multiple online consumer and insurer-facing locators, press releases, OEM marketing initiatives and customer referrals. For more information or to join Certified Collision Care, collision repairers can visit www.certifiedcollisioncare.ca.

Exciting Announcement: The INFINITI Certified Collision Repair Program has launched!

INFINITI Canada has selected Certified Collision Care as its exclusive strategic partner to administer and manage the new INFINITI Certified Collision Repair Program. The program will identify, certify and promote INFINITI Retailer-Owned and Independent facilities as collision repair providers of choice, to INFINITI clients across Canada.

Participation in the INFINITI Certified Collision Repair Program will be limited in each market area and dealer sponsorship will be a requirement. For Certified Collision Care Providers that gain INFINITI dealer sponsorship and are not in a locked out market, there is no additional fee to add INFINITI Certification to their Certified Collision Care credentials; however, some additional INFINITI specific requirements will be necessary.

Details are now available online at www.getINFINITIcertified.ca

The Nissan Certified Collision Repair Network is Expanding

Nissan Canada is focused on providing Nissan customers with a certified collision repair choice in every market across Canada. To help facilitate this Nissan has relaunched the online sponsorship portal, and is requesting that dealers sponsor qualified collision repair centres in their local market.

Dealers are initially provided with two sponsorship opportunities. Once these two sponsored collision repair centres are certified, dealers can nominate one additional repair centre. Then as each repair centre is certified, one more additional sponsorship opportunity becomes available to the dealer.

If you are interested in becoming part of the Nissan Certified Collision Repair Network, we recommend reaching out to your local Nissan dealer to request sponsorship!

Dealers will login at www.getnissancertified.ca to complete their sponsorships, and you can visit this site for complete details.

Nissan Canada Distributes 1 Million Marketing Pieces
to Support Certified Collision Centres

Nissan Canada has introduced new consumer marketing initiatives to support our Nissan Certified Collision Repair Network. They are sending 1 million consumer-facing marketing pieces to dealers that have partnered with Certified Collision Care Providers for Nissan Certification. The marketing tools will generate awareness among Nissan drivers about the importance of choosing a Nissan Certified Collision Repair Centre in the case of an accident.

The marketing materials will assist customers in locating the nearest Certified Collision Repair Centre in the unfortunate event of a collision, through both the Nissan Roadside Assistance line (1-800-267-5936) and the Certified Collision Care online locator (www.autobodylocator.ca)

Receipt Cards
These cards are meant to accompany customer invoices; this can be used at the dealers’ discretion (new vehicle sale, finance office, or service lane transactions).

Oil Change Cards
These decals are meant to be affixed to customer vehicles after a service lane visit, ideally used by dealer technicians

Roadside Assistance Cards
The smaller portion of these breakable cards should slide on to key chain rings at the time of a new/used vehicle purchase. The business card portion can be placed with insurance and vehicle ownership as a reminder.

Certified Collision Care Newsletter: April 2019

April 2019

Welcome to the Certified Collision Care Newsletter

Our newsletter will provide you with valuable information, program announcements and updates, and tips to maximize your OEM Certification. Would you like to share with your colleagues? They can subscribe to our free newsletter at www.certifiedcollisioncare.ca.

Quick Reference Guide to finding OEM Repair Procedures

Given the importance of researching and following OEM repair procedures, we are providing the links below to ensure all Certified Collision Care Providers are aware of how to access this information:

Ford (free site)

https://www.motorcraftservice.com/FreeResources/Free

Ford (paid subscription required)

https://www.motorcraftservice.com/Home/Index

FCA (free site)

https://www.moparrepairconnection.com/

FCA (paid subscription required)

https://www.techauthority.com/

Kia (paid subscription required)

https://kiatechinfo.snapon.com/default.aspx

Nissan (paid subscription required)

https://www.nissan-techinfo.com/home.aspx

Toyota and Lexus (paid subscription required, purchase of TechStream includes 1 year subscription)

https://techinfo.toyota.com

ICAR – USA site provides useful links to all OEM technical websites

https://rts.i-car.com/oem-information.html

PLEASE WELCOME TOYOTA AND LEXUS TO THE CERTIFIED COLLISION CARE PROGRAM!

It’s a pleasure to inform you that Toyota has selected Certified Collision Care as the exclusive strategic partner to manage Toyota and Lexus Certified Collision Centre Programs in Canada.Participation in the Toyota and Lexus Certified Collision Centre Program is limited in each market area and dealer sponsorship is a requirement. Existing Toyota and Lexus Certified Collision Centres will have the opportunity to join the Certified Collision Care program to maintain their certifications.

For Certified Collision Care Providers that gain a Toyota and/or Lexus Dealer sponsorship, there is no additional enrollment fee to add Toyota or Lexus Certification to your Certified Collision Care credentials; however additional Toyota and Lexus specific requirements are required for certification.

We are pleased that we are now able to offer the opportunity to add Toyota and/or Lexus Certification to your business through the Certified Collision Care Program. Visit the following websites to learn more about participation and certification requirements:

www.gettoyotacertified.ca or www.getlexuscertified.ca

2019 Skills Canada Automotive Technology Summit: Halifax May 28^th 1-4pm

SAVE THE DATE: FREE REGISTRATION NOW OPEN

https://events.eventzilla.net/e/2019-skills-canada-automotive-technology-summit-2138719600

“A unique opportunity to gain direct insight into automotive industry trends, changing technology and skills needed in the future workforce”

The Skills Canada Automotive Technology Summit brings together experts from car manufacturers, education, industry and recruitment to share information about the rapidly evolving automotive industry, vehicle construction and design, technology integration and the impact on repair methodology, tooling and training; the skills and training needed to prepare students for the future; and recruitment tips for employers and potential employees.

Click here to view the Preliminary Agenda

Congratulations to our new Certified Collision Care Providers! Visit our online locator at www.autobodylocator.ca to see our certified repair facilities in every Province across Canada.

PLEASE WELCOME TOYOTA AND LEXUS TO THE CERTIFIED COLLISION CARE PROGRAM!

Important announcement for Certified Collision Care Providers:

PLEASE WELCOME TOYOTA AND LEXUS TO THE CERTIFIED COLLISION CARE PROGRAM!

It’s a pleasure to inform you that Toyota has selected Certified Collision Care as the exclusive strategic partner to manage Toyota and Lexus Certified Collision Centre Programs in Canada. Participation in the Toyota and Lexus Certified Collision Centre Program is limited in each market area and dealer sponsorship is a requirement. Existing Toyota and Lexus Certified Collision Centres will have the opportunity to join the Certified Collision Care program to maintain their certifications.

We are pleased that we are now able to offer the opportunity to add Toyota and/or Lexus Certification to your business through the Certified Collision Care Program. Click here to read the full Press Release.

NEXT STEPS:

Visit the following websites to learn more about participation and certification requirements: www.gettoyotacertified.ca or www.getlexuscertified.ca
Contact your local Toyota or Lexus dealership to request sponsorship. Dealers can submit sponsorship only after a sponsorship agreement between the dealer and collision repair facility is completed.
Click here to review complete list of certification requirements by OEM

If you have questions, please contact your Account Manager:

Ishra Mohammed Ishra.Mohammed@assuredperformance.net

Laurent Joyal Laurent.Joyal@assuredperformance.net (Quebec)

Thank you for being a part of the Certified Collision Care Program!

Certified Collision Care Newsletter: February 2019

Welcome to the Certified Collision Care Newsletter

FCA Certified Collision Network Training Support

The FCA Certified Collision Network, the Automotive Management Institute (AMi), and Mike Anderson’s Collision Advice have teamed up to provide relevant network online training to improve the FCA customer experience. As a FCA Certified Collision Network shop, you are an important part of the FCA Customer Experience from good customer service to an accurate repair and the following courses assist in the achievement of these customer satisfaction goals. The online courses have been developed for individuals involved in administrative, management, estimating, and repair planning roles. These courses are highly recommended for all FCA Certified facilities! Click the link below for more information or to register today! https://www.amionline.org/Files/documents/FCA-Program-How-to.pdf

Nissan links Roadside Assistance & Certified Network

Nissan Canada has linked their Roadside Assistance Number with the Nissan Certified Collision Repair Network. When consumers call the Nissan roadside assistance number after a collision, they will be referred to the nearest Nissan Certified Collision Repair Network location. This ensures that consumers will be educated about where to find a repairer that is focused on providing a superior customer experience, and safe repairs to OEM specifications, and supports those collision repair facilities participating in the certified network.

Are you maximizing the value of your OEM Certifications?

In order to maximize your OEM Certifications, you must use the marketing tools that are provided. Today, consumers are being educated about the important of selecting an OEM Certified repair facility by their vehicle manufacturers, and referring them to our online shop locator. For Certified Collision Care Providers, this is your opportunity to make a positive impression with hundreds of thousands Canadian drivers. You must complete your shop micro-site by adding photos, shop hours, logos and welcome message, enabling customers to find your shop and book an appointment through the locator. If you need assistance with this, contact your Account Manager at 289-309-5200. Don’t miss out on the opportunity to attract new customers to your door!

Fiat Chrysler Canada is promoting our FCA Certified Collision Repair Facilities to consumers through a new video and a link to the Certified Collision Care joint-effort online shop locator on their consumer website. Click here to view: http://www.mopar.ca/en/service/collision-assistance/

Kia Canada is promoting Kia Certified Collision Repair Centres to consumers through their consumer website. Kia drivers are able to locate the closest Kia Certified location right on the Kia Owners webpage, through a link to our Certified Collision Care joint-effort online shop locator. Click here to view: http://www.kia.ca/kiaowners

Congratulations to our new Certified Collision Care Providers! Visit our online locator at www.autobodylocator.ca to see our certified repair facilities in every Province across Canada.

Certified Collision Care Newsletter: December 2018

Welcome to the Certified Collision Care Newsletter

Happy Holidays

Wishing you, your family, and your team a very happy holiday season. May the coming year bring health, happiness, and continued success to you and your business in 2019.

Happy Holidays and Best Wishes for a Prosperous New Year!

From your friends and team at Certified Collision Care

New Position Statements

Ford Motor Company and Lincoln Motor Company have released new position statements, outlining the requirements for pre and post diagnostic scanning during collision repairs.

Click here to download the new position statements from FORD MOTOR COMPANY and LINCOLN MOTOR COMPANY.

Promoting OEM Certified Collision Repair Facilities to consumers

Are you maximizing your marketing opportunities as an OEM Certified repair facility? Consumers are being educated about the importance of selecting an OEM Certified repair facility by their vehicle manufacturers. For Certified Collision Care Providers, this is your opportunity to make a positive impression with hundreds of thousands Canadian drivers. Be sure that you have completed your micro-site on our online shop locator with photos, shop hours and your personalized logos and welcome message, enabling customers to find your shop and book an appointment through the locator. If you need assistance with this, contact your Account Manager at 289-309-5200. Don’t miss out on the opportunity to attract new customers to your door!

Congratulations to our new Certified Collision Care Providers! Visit our online locator at www.autobodylocator.ca to see our certified repair facilities in every Province across Canada.

Certified Collision Care Newsletter: July 2018

Welcome to the Certified Collision Care Newsletter

SAVE THE DATE: CERTIFIED COLLISION CARE CLINIC SEPT 27^TH 2018

EXCLUSIVE EVENT FOR CERTIFIED COLLISION CARE PROVIDERS, ENROLLED SHOPS AND SPECIAL GUESTS!

MAXIMIZING YOUR OEM CERTIFICATIONS

September 27^th 2018 1:00pm – 4:00pm

Sandman Signature Vancouver Airport Hotel – Round Room

Why Should You Attend the Certified Collision Care Clinic?

Presentations will cover these important topics:

Certified Collision Care: The new model for the collision repair business
Leveraging your OEM Certified marketing tools for maximum impact
How to adopt OEM Certified Shop best practices in your business
The power of promoting your OEM Certifications
Looking ahead: The influence of OEM Certification in the future

Don’t miss your opportunity to:

Join us for lunch before the formal presentations
Mix and mingle with other OEM Certified Collision Care Providers
Meet representatives from our OEM partners and hear their presentations

Registration is by invitation only, and tickets are limited for this free event!

Watch your inbox for your exclusive invitation to enroll.

ARE YOU MAXIMIZING YOUR OEM CERTIFIED CREDENTIALS?

Did you know…Certified Collision Care Providers who do not have their online locator landing pages (Micro Sites) completed experience 80% LESS consumer traffic than those collision care providers who do. Check your listing at www.autobodylocator.ca to confirm that you have updated your micro site with photos of your business and a personalized greeting, a company logo, contact information, website address, and hours of operation. Kia Canada consumers are being redirected to our locator from the Kia Canada consumer website (www.kia.ca/kiaowners). Put your best foot forward…be sure to maximize this marketing opportunity and get cars to your door! For assistance please call your Account Manager at 289-309-5200.

We are proud to be the largest OEM Certification Program in Canada! Congratulations to our latest Certified Collision Care Providers. Visit our online locator at www.autobodylocator.ca to see our certified repair facilities in every Province across Canada.

Certified Collision Care Newsletter: April 2018

Welcome to the Certified Collision Care Newsletter

Our monthly newsletter will provide you with valuable information, program announcements and updates, and tips to maximize your OEM Certification. Would you like to share with your colleagues? They can subscribe to our free newsletter at www.certifiedcollisioncare.ca.

CERTIFIED COLLISION CARE: MONTREAL INFORMATION SESSIONS
May 24th – Montreal Airport Marriott In-Terminal Hotel-800 Place Leigh Capreol

Collision Repair Facilities travelling to Montreal to attend CCIF, and interested in becoming OEM Certified are invited to join the Certified Collision Care team at our information sessions on May 24th. Our presenters will share information about OEM Certification with Fiat Chrysler, Ford, Nissan and Kia.

We also invite our Certified and Enrolled shops to join the Certified Collision Care team at our Meet & Greet from 3-4pm.

English presentation: 12:30pm – 1:30pm
French presentation: 2:00pm – 3:00pm
Meet & Greet: 3:00pm – 4:00pm

FREE REGISTRATION: Reserve Your Seat Today!

ENGLISH SESSION: Register here
FRENCH SESSION: Register here

OEM EVENTS: SKILLS CANADA AUTOMOTIVE TECHNOLOGY SUMMIT
The Skills Canada Automotive Technology Summit is a free event taking place on June 5, 2018, 8:30 am – 12 pm at the Skills Canada National Competition, in Edmonton, Alberta

The Skills Canada Automotive Technology Summit brings together leading vehicle manufacturers to share information on current and future-model vehicle construction and the impact on repair methodology, tooling, training and skills. Speakers include experts from Kia, BMW, Audi and Toyota, who will share information on evolving vehicle design, its impact on the collision repair, and provide a look at the future of the automotive industry.

Free tickets are available by registering at: http://events.eventzilla.net/e/skills-canada-automotive-technology-summit-2138945847

Congratulations to our new Certified Collision Care Providers! Visit our online locator at www.autobodylocator.ca to see our certified repair facilities in every Province across Canada.

Certified Collision Care Newsletter: December 2017

Welcome to the Certified Collision Care Newsletter

Kia Canada Joins Certified Collision Care

Certified Collision Care is proud to announce that Kia Canada is our newest OEM partner within the Certified Collision Care joint effort OEM certification program. Kia Canada launched the Kia Certified Collision Repair Centre program on November 28, 2017 to ensure Kia owners can choose a Certified collision repair provider that has the proper tools, equipment, training and facility required to repair their vehicle to OEM specifications, and that will deliver a best in class collision repair experience.

As a Certified Collision Care Provider, you are now able to add Kia Certified Collision Repair Centre credentials to the other OEM Certifications your facility has achieved through the Certified Collision Care program. Certified shops are automatically recognized as Kia Certified Collision Repair Centres and will be able to leverage exclusive access to Kia OEM certification logos and signage, which are available on your business profile marketing tab.

SAVE THE DATE!

Join us at the Certified Collision Care Clinic on January 25th 2018 from 1-4pm
Sandman Signature Toronto Airport Hotel, Toronto ON.

Certified Collision Care Providers and enrolled shops are invited to our first Canadian event, being hosted just before the CCIF Toronto Reception on January 25th.

Attend the Certified Collision Care Clinic to learn how to use the tools available to you as an OEM Certified shop, to become the most valuable Certified Collision Care Provider in your market, and continually increase the value of your business. This is your opportunity to mix and mingle with other Certified repairers and our OEM partners, and to enjoy presentations focused on “How to Maximize your OEM Certifications” by our team and our OEM partners. Don’t miss this exciting free event! Watch for your official invitation and registration link will be sent out in December.

OEM Certification Signs

Our success in adding new OEMs to our program is exciting and continues to build value to all stakeholders in our program. We are pleased to confirm that there continues to be no additional enrollment fee as we add new OEM partners and make additional OEM Certifications available to your business. It does, however, require us to initiate a nominal fee of $90 to acquire OEM Certification signs. OEM Certification signs can be ordered online, on your shop profile marketing tab.

We will provide renewal stickers to update your existing sign expiry dates automatically upon your successful recertification. New signs are available for purchase online, if desired.

Manitoba Public Insurance earns certification by Certified Collision Care

Manitoba Public Insurance’s new centre for automotive research and training ─ located at the J.W. Zacharias Physical Damage Research Centre in Winnipeg ─ has been officially certified by Certified Collision Care which has strategic partnerships with Fiat Chrysler Canada, Ford Motor Company of Canada, Nissan Canada and Kia Canada for OEM Certification.

“This certification ensures proper and safe repair is being conducted to manufacturer’s specifications within our new facility,” said Ward Keith, vice-president Business Development & Communications and CAO of Manitoba Public Insurance. “Certification of our new physical damage and research centre validates our commitment to Manitoba’s collision repair industry.”

Click here to view the full news release: https://www.mpi.mb.ca/en/Newsroom/News-Releases/Pages/nr2017oct23.aspx

Congratulations to our new Certified Collision Care Providers! Visit our online locator at www.autobodylocator.ca to see our certified repair facilities in every Province across Canada.

Certified Collision Care Newsletter: October 2017

Welcome to the Certified Collision Care Newsletter

Maximizing your OEM Certified Credentials: Do your insurance partners know about your OEM Certifications? Many Canadian insurers are now adding OEM Certifications to their shop profiles.

As more consumers are educated about OEM Certified collision repair choices, it is important to ensure that your insurance partners have this information. It is up to you to promote your OEM Certified credentials, and ask your insurance partners to update your business profile, so their front-line claims staff has the information when it’s needed. We suggest you send them the press release announcing your OEM Certifications!

When both the insurance company and the vehicle manufacturer recommend the same qualified OEM Certified collision repair facilities to their shared customer (the consumer), it greatly reduces customer stress and enhances the customer repair experience, in addition to ensuring that the collision repair facility has the tools, equipment, training, and facility to safely repair owner vehicles back to OEM specifications.

Take action, and contact your insurance partners today!

Free OEM Collision Repair Resources: Did you know that Fiat Chrysler Automobiles and Ford Motor Company both provide free OEM Repair Information to the collision repair industry? Links are provided below to access these resources:

FCA/Mopar Position Statements and Body Repair Manuals: http://www.moparrepairconnection.ca/en/collision.php
Ford Aluminum Repair: https://www.motorcraftservice.com/FreeResources/Free
(Click on the “Free Resources” tab)
Ford Aluminum Repair on I-CAR USA Website: https://rts.i-car.com/oem-information/ford.html
(F-150 and Super Duty Instruction Sheets – available at no cost – in English and French)

Success Story: Birchwood Collision Centres

The Birchwood Automotive Group opened in 1963 and has rapidly expanded operations, with two locations that are both Certified Collision Care Providers – Birchwood Collision Centre at Pointe West and Birchwood Collision Centre on Regent. They have made a significant investment in tools, equipment, training, and technology and have made OEM Certification an important part of their business.

Birchwood Collision Centres proudly display their OEM Certification signs in the front lobby and they educate their customers about why an OEM Certified collision repair facility is their best choice for a safe repair. By promoting their OEM Certifications, they have seen a continued increase in business.

Art Crawford, Director of Birchwood Collision, is a strong believer in the Certified Collision Care program, and was one of the first repairers to join the program when it launched in Canada in early 2016. In addition to OEM Certification with Ford, FCA and Nissan through Certified Collision Care, his facilities also hold OEM Certifications with BMW/MINI, Jaguar Land Rover, Toyota/Lexus, Volvo, and Pro-First Honda Acura.

Art shared his perspective on how OEM Certification has helped to grow their business and attract and retain new customers. “We are proud to be OEM certified and we make a point of educating customers about our certifications. It proves to our valued customers that we are equipped to repair vehicles properly, to manufacturer standards. This helps us to differentiate ourselves from the competition and increase customer retention. And because of our focus on providing a positive customer experience, we see improved loyalty from customers. Our OEM Certifications support the emotional connection that customers enjoy when completing their repairs with our Dealership Network – Birchwood Automotive Group.”

Arthur also believes that OEM Certification has helped their facilities increase their efficiency and throughput. “We have seen a reduction in supplements and in return cycle time by completing a repair correctly the first time, and following OEM repair procedures. Our commitment to operational excellence is shared by our team of over 100, which is demonstrated in our growth”, explains Arthur.

Congratulations to Birchwood Collision Centres on maximizing the impact of their OEM Certifications! We are proud to have their facilities as Certified Collision Care Providers!

Sharing Best Practices

Several Canadian Certified Collision Care Providers attended the recent Assured Performance Network Conference in Phoenix. Thanks for participating!

During the conference repairers had an opportunity to share their best ideas to use OEM Certifications to grow their business. Here are five great ideas:

Partner with your local dealer: Host Car Clinics for new vehicle owners – provide a meal, refreshments and presentations about vehicle features, OEM Service and OEM Certified Collision Repair.
Promote to Insurance Brokers: Share point-of-sale materials with insurance brokers so they can educate their customers about OEM Certified collision repair choices.
Videos: Post videos on your website explaining why OEM Certifications are so important for safe repairs.
Chamber of Commerce: Talk about your OEM Certifications at Chamber events, meetings and networking breakfasts, to educate your local community about your OEM Certified credentials.
Show off OEM Certified logos: When you sponsor a local sports team, add your OEM Certified logos to the uniforms.

Congratulations to our new Certified Collision Care Providers! Visit our online locator at www.autobodylocator.ca to see our certified repair facilities in every Province across Canada.

August Certified Collision Care Newsletter

Welcome to the Certified Collision Care Newsletter

Maximizing your OEM Certified Credentials: Did You Know?

Certified Collision Care Providers who do not have their online locator landing pages (Micro Sites) completed experience 80% LESS consumer traffic than those collision care providers who do.

Put your best foot forward with consumers and insurers! Visit our online locator at www.autobodylocator.ca to confirm that you have updated your micro site with photos of your business and a personalized greeting. Check that you have uploaded your company logo, contact information, website address, and hours of operation to maximize this valuable resource and drive new business to your door. For assistance with completing your micro site, please contact your account manager:

Steven Barker at steven.barker@assuredperformance.net (English)

Laurent Joyal at laurent.joyal@assuredperformance.net (French)

2017 Certified Collision Care Provider Conference

October 4th – 7th, Phoenix, Arizona OEM Certification 2.0: Reaching the Next Frontier

All Canadian Certified Collision Care Providers are invited to attend the Assured Performance Annual Certified Collision Care Provider Conference. Enjoy presentations from Nissan, Ford, FCA, Hyundai, Enterprise and others at the 2017 OEM Certified Collision Care Provider Conference. The conference will offer Canadian Certified Collision Care Providers an exclusive insider look into the future of Collision Care and exciting programs that will be made available in Canada in the future. This includes emerging collision repair industry trends, OEM insights, and opportunities to dramatically improve the value of your business.

Click here for registration information

Ford National Body Shop Network – Updated Self-Piercing Rivet Gun Options

Ford has updated their self-piercing rivet gun requirements for OEM Certification. The following guns are approved by Ford: Pro Spot, Henrob and Chief. If you are purchasing equipment to meet Ford Certification requirements, contact your Account Manager for additional information.

Congratulations to our latest Certified shops!

Please help us congratulate our latest Certified Collision Care Providers!

All Makes Collision Centre	AB
Contemporary Coachworks North	AB
Contemporary Coachworks South	AB
Crosstown Autobody	AB
Doug’s Place Southgate	AB
Herbers Auto Body West Edmonton	AB
Speedy Collision NW Calgary	AB
CARSTAR 360 Abbotsford	BC
CARSTAR Quality Assured Trojan Collision Centre	BC
CARSTAR Terminal Auto Body	BC
CSN Automall Autobody Ltd.	BC
CSN BC Collisions Ltd	BC
CSN Cowichan Collision Ltd	BC
Don Beck Collision Ltd	BC
Fix Auto Courtenay	BC
Kirmac Collision & Autoglass – Coquitlam	BC
Kirmac Collision & Autoglass – N Richmond	BC
Birchwood Collision Centre at Pointe West	MB
Birchwood Collision Centre on Regent	MB
Eastern Chrysler Dodge Jeep Ram	MB
Eastside Collison Repairs Ltd.	MB
Gateway Autobody Ltd	MB
Winnipeg Collision Centre	MB
CARSTAR Fredericton	NB
Bodyworks	NL
Garland Auto Body Ltd.	NL
CARSTAR Gage Ave	ON
CARSTAR London East	ON
CARSTAR London West	ON
Cataract Collision Centre	ON
CSN – J. & J. Dominion Collision Service Ltd.	ON
CSN – Lakeshore Collision Centre	ON
CSN Cars Auto Collision	ON
CSN Collision Tilbury/Chatham	ON
Fix Auto Thunder Bay South	ON
Formula First Collision	ON
Prochilo Bros Auto Collision West North York	ON
Prochilo Brothers East York	ON
Prochilo Brothers Scarborough	ON
Royal Auto Collision	ON
Speedy Collision Body Line Collision Ltd	ON
Speedy Collision Weston Garyray	ON
Supreme Collision Centre Aurora	ON
Supreme Collision Centre Bolton	ON
Supreme Collision Centre Thornhill	ON
Waterdown Collision	ON
Windsor Carstar Collision	ON
CARSTAR Saskatoon Eastside	SK
CSN Kavia Auto Body Inc	SK
Parr Auto Body	SK
Precision Auto Body	SK
Universal Collision Centre	SK

Certified Collision Care Newsletter March 2017

Welcome to the Certified Collision Care Newsletter

NISSAN CANADA JOINS CERTIFIED COLLISION CARE

Nissan Canada has selected Certified Collision Care as their exclusive strategic partner to administer and manage the new Nissan Certified Collision Repair Network program, to identify, Certify, and promote dealership and independent collision repair providers across all of Canada. Nissan Canada will be an integral strategic partner leveraging the joint-effort collision repair facility certification services, infrastructure and turnkey program offered by Certified Collision Care.

Participation in the Nissan Certified Collision Repair Network will be limited, and there will be a market lock-out. Nissan program enrollment will begin April 19^th and details will be available online at www.certifiedcollisioncare.ca. For those shops already enrolled or certified by Certified Collision Care, there are no additional charges or fees to add Nissan Certification if the shop gains Nissan dealer sponsorship and is not in a locked market. Participation details will be sent to you in advance of the launch date.

Certified shops will receive special Nissan Certified Collision Repair Network signage and listing on the consumer-facing on-line shop locators as part of the integrated Certified Collision Care program. This strategic partnership further reinforces the business strategy and slogan of the joint-effort certification program, “Certified Once, Recognized by Many”.

To read the full article, please visit our news site here.

SUCCESS SPOTLIGHT: MAXIMIZING THE BENEFITS OF OEM CERTIFICATION

Marketing OEM Certification credentials is having a positive impact on sales at Garland Autobody. Garland Autobody in St. John’s, Nfld., was the first shop to achieve Fiat Chrysler Automobiles, Ford OEM Certification, and Certified Collision Care Provider credentials in the province. When the program was introduced to Canada, Garland Autobody owner, Derrick Ryan, was an early adopter. Being in the top five percent of repairers in Canada, and having already made the investments needed; he quickly achieved OEM Certification. “I never thought the opportunity to be certified by a vehicle manufacturer would be made available while I was still in the industry. I jumped at the chance to join Certified Collision Care. OEM Certification moves our credibility and standards up a notch; this is something our customers deserve.” he adds.

Derrick is utilizing his OEM credentials in all his marketing efforts, and to build relationships with his local dealers. He displays the credentials on his business website, on the back of business cards, and with radio commercials on the local station. “If you ask if there is a value to certification, yes – there is the opportunity for new revenue”, say Derrick. “But I see it like the start of a relationship. It takes time to develop, to create trust, and build for the future. Provided you put in the effort, business starts to roll in.” Congratulation to Derrick Ryan and team!

Read the extended article here.

Congratulations to our latest Certified shops!

Please help us congratulate our latest Certified Collision Care Providers!

All Makes Collision Centre	AB
Contemporary Coachworks North	AB
Contemporary Coachworks South	AB
Crosstown Autobody	AB
Doug’s Place Southgate	AB
Herbers Auto Body West Edmonton	AB
Speedy Collision NW Calgary	AB
CARSTAR 360 Abbotsford	BC
CARSTAR Quality Assured Trojan Collision Centre	BC
CARSTAR Terminal Auto Body	BC
CSN Automall Autobody Ltd.	BC
CSN BC Collisions Ltd	BC
CSN Cowichan Collision Ltd	BC
Don Beck Collision Ltd	BC
Fix Auto Courtenay	BC
Kirmac Collision & Autoglass – Coquitlam	BC
Kirmac Collision & Autoglass – N Richmond	BC
Birchwood Collision Centre at Pointe West	MB
Birchwood Collision Centre on Regent	MB
Eastern Chrysler Dodge Jeep Ram	MB
Eastside Collison Repairs Ltd.	MB
Gateway Autobody Ltd	MB
Winnipeg Collision Centre	MB
CARSTAR Fredericton	NB
Bodyworks	NL
Garland Auto Body Ltd.	NL
CARSTAR Gage Ave	ON
CARSTAR London East	ON
CARSTAR London West	ON
Cataract Collision Centre	ON
CSN – J. & J. Dominion Collision Service Ltd.	ON
CSN – Lakeshore Collision Centre	ON
CSN Cars Auto Collision	ON
CSN Collision Tilbury/Chatham	ON
Fix Auto Thunder Bay South	ON
Formula First Collision	ON
Prochilo Bros Auto Collision West North York	ON
Prochilo Brothers East York	ON
Prochilo Brothers Scarborough	ON
Royal Auto Collision	ON
Speedy Collision Body Line Collision Ltd	ON
Speedy Collision Weston Garyray	ON
Supreme Collision Centre Aurora	ON
Supreme Collision Centre Bolton	ON
Supreme Collision Centre Thornhill	ON
Waterdown Collision	ON
Windsor Carstar Collision	ON
CARSTAR Saskatoon Eastside	SK
CSN Kavia Auto Body Inc	SK
Parr Auto Body	SK
Precision Auto Body	SK
Universal Collision Centre	SK

Welcome to the Certified Collision Care Newsletter

FEBRUARY 2017

Ford Canada joins Fiat Chrysler Automobiles on the Certified Collision Care Program

Ford Motor

Company of Canada and FCA are now both partners with Certified Collision Care to manage their OEM Certification programs. Collision Repairers that meet the aluminum-specific Ford requirements can now add OEM Certification by Ford to their business. Certified shops will receive signage, distinction on the Autobody locator and the ability to use special FCA and Ford badges on their marketing material and website. Our OEM brochures and certification requirements can be downloaded on our website at this link: http://certifiedcollisioncare.ca/canada/affiliates

If you are already FCA Certified, and would like to add the Ford OEM Certification to your business please contact one of our Account Managers:

Steven Barker at steven.barker@assuredperformance.net (English)
Laurent Joyal at laurent.joyal@assuredperformance.net (French)

Ford National Body Shop Network – Updated Dust Extraction Equipment Requirements

Ford has updated the dust extraction system requirements for OEM Certification. In addition to the immersion type wet-mix dust extraction system, there is a new portable pneumatic system that has been approved. If you are purchasing equipment to meet Ford Certification requirements, contact your Account Manager for additional information.

Marketing Tips

Did you know consumers are 3 times more likely to pick a Certified choice over any other? This is why becoming an OEM Certified Repair Facility will significantly benefit your collision business – especially when you use your credentials in your marketing and sales efforts.

To maximize the impact:

EDUCATE YOUR STAFF: Less than 1 in 10 shops qualify as a Certified Collision Care providers. Celebrate your achievement with your staff! Ask them for ideas on how to let the community know that your facility is an OEM Certified Collision Care Provider.
CERTIFICATION SIGNAGE: Hang your Certified Collision Care, Mopar Certified Collision Repair Facility, and Ford National Body Shop Network Certified signs in your high-traffic reception area, and explain the importance of OEM Certification in your sales process.
DISPLAY OEM LOGOS: Download your approved OEM logo credentials and add to your website and social media sites. Let consumers know you are Certified to safely repair their car by their auto manufacturer!
PERSONALIZE YOUR MICRO-SITE: The Certified Collision Care online shop locator is launching. Make a great first impression with consumers by updating your business hours, contact information and shop photos. Show off your beautiful facility and friendly staff!

TECH Tips

Did you know that FCA Canada Collision repair manuals and manufacturer position statements are available at no cost online? These manuals help ensure that you have the latest information to properly repair FCA vehicles. To access the information please go to:
http://www.moparrepairconnection.ca/en/collision.php
http://www.moparrepairconnection.ca/fr/collision.php

Congratulations to our latest Certified shops!

Please help us congratulate our latest Certified Collision Care Providers!

Collision Repair Facility Name	Province
Contemporary Coachworks North	AB
Crosstown Autobody	AB
Speedy Collision NW Calgary	AB
CARSTAR Abbotsford	BC
CARSTAR Terminal Autobody	BC
CSN Automall Autobody	BC
CSN BC Collisions Ltd	BC
CSN Cowichan Collision Ltd	BC
Don Beck Collision LTD	BC
Fix Auto Courtenay	BC
Kirmac Coquitlam	BC
Kirmac North Richmond	BC
Birchwood Collision Centre at Pointe West	MB
Birchwood Collision Centre on Regent	MB
Eastern Chrysler Dodge Jeep Ram	MB
Eastside Collision Repairs Ltd.	MB
Gateway Autobody Ltd	MB
Winnipeg Collision Centre	MB
CARSTAR Fredericton	NB
Garland Auto Body Ltd.	NL
CARSTAR London East	ON
CARSTAR London West	ON
Cataract Collision Centre	ON
CSN – Lakeshore Auto Body & Glass	ON
CSN Cars Auto Collision	ON
CSN Collision Chatham	ON
Formula First Collision	ON
Prochilo Bros Auto Collision West North York	ON
Prochilo Bros. Auto Collision East York	ON
Prochilo Brothers Auto Collision Scarborough	ON
Royal Auto Collision	ON
Speedy Collision Body Line Collision Ltd	ON
Speedy Collision Weston Garyray	ON
Supreme Collision Centre Aurora	ON
Supreme Collision Centre Bolton	ON
Supreme Collision Centre Thornhill	ON
Windsor Carstar Collision	ON
CARSTAR Saskatoon Eastside	SK
CSN Kavia Auto Body Inc	SK
Parr Auto Body	SK
Precision Auto Body	SK
Universal Collision Centre	SK

Newsletter – Certified Collision Care