Assured Performance Introduces 5-Star Business Performance Program

Laguna Hills, CA – Assured Performance Network, the collision industry’s leading body shop Certification organization, announced today the official launch of their 5-Star Business Performance Program. The 5-Star Business Performance Program helps body shops to improve their business capabilities aimed at exceeding the industry’s highest levels of performance and attainment of their personal success goals. The 5-Star Program provides shops with an in-depth business analysis resulting in a confidential self-assessing rating and ranking. Then, the shops get a business improvement action plan, expert coaching, and ongoing KPI monitoring.

Upon enrollment in the optional program, shops go through a performance analysis determining areas of weaknesses and opportunities for improvement including: production management, marketing, sales, customer service, financial management, HR management, and technical proficiency. Shops receive in-depth improvement plans, access a KPI dashboard with alerts when performance slips below goals and timelines. Unlike other industry programs that use shop rating to penalize shops, the Assured Performance 5-Star Business Performance Program awards it’s participants with a confidential rating and ranking for self evaluation and blind benchmarking with similar businesses.

Shops now have an independent and confidential source to help monitor and improve their performance based upon KPIs and business practices that are in their best interest for efficiency and profitability. Shop performance information is confidential, never shared with third parties, and is only accessible by the participating shops who elect to enroll in the optional program. The 5-Star Business Performance Program is designed for independent and dealership body shops. Already, nearly 1,000 dealership body shops are enrolled in the program.

“Our 5-Star program is driving shops to levels of performance previously unimaginable. Our shops are already in a league of their own because they are technically compliant to perform advanced repairs,” stated Michael Quinn, Executive Vice President of Assured Performance. “Now we are empowering them to further distinguish themselves in their marketplace by focusing on proven best practices, KPIs, and financial performance.”

Assured Performance has built and launched these business development services to ensure that the entire Assured Performance Certified Repair Network is both the most advanced repair capable and the most efficient and effective shops, and representing the best repair choice in every market.

“A shop can be technically capable, but if they are not a healthy business, they are not the best choice as a Collision Repair Provider,” stated Aaron Clark Vice President of Technical Compliance. “We are doing what it takes to make sure our Certified shops are also the best performing businesses in the industry!”


About Assured Performance:

Assured Performance Network is the largest most advanced repair capable network of Certified collision repair providers with nearly 2,500 participating shops.
Assured Performance Network is composed of three organizations:  A non-profit Consumer Advocacy Organization, a legal Co-Op, and a management company. Combined, they operate as a third-party administrator for Consumer Awareness, Body Shop Certification and Rebate Reward Programs for the leading Auto Manufacturers in North America.