Certified Collision Care and TenPoint Complete Announce Advanced and Customized CSI Services for OEM Certified Collision Care Providers

Hamilton, Ontario – Certified Collision Care, the Canadian division of Assured Performance Network, North America’s largest OEM Certified Collision Repair Network, announced today they have entered into an agreement with TenPoint Complete to provide special services and pricing to their Certified Repair Provider network. Through this alliance, Certified Collision Care shops will be able to track their CSI performance and access, measure and manage all aspects of their collision repair business through a newly developed KPI feature. The newly developed services delivered by TenPoint Complete also features custom dashboards and electronic and phone-based CSI surveying. This exclusive tool-set will provide Collision Care Providers with an advanced approach to CSI that is also cost effective.

“Our alliance with Assured Performance’s Certified Collision Care demonstrates a collaborative effort that provides services to multiple stakeholders – including repairers, OEMs and other business partners,” said Robb Young, TenPoint Complete. “Repair businesses in the network now have access to the “Complete Solution” including custom dashboards and electronic and phone-based CSI surveying. This will enable decision makers the ability to positively impact customer satisfaction on a daily basis,” Young added.

“This new business relationship with TenPoint Complete creates an ideal way for our OEM Certified Collision Care Providers to deliver, monitor and manage the best customer experience possible,” said Scott Biggs, CEO, Assured Performance, and added, “Enabling our Certified Repair Providers to deliver an exceptional customer experience, consistently and cost effectively is fundamental to our mission.”

Certified Collision Care strives to continually offer solutions that provide additional value to their OEM Certified network of repair providers and participating OEM partners. Leanne Jefferies, Assured Performance Vice President of Canadian Operations said, “This CSI solution provides a shop with exactly what they need to manage quality and compliance efficiently, with the added bonus that it represents the most cost effective solution, improving the overall business ROI.”


About TenPoint Complete

TenPoint Complete is the leading provider of credible and actionable customer satisfaction and call center services to the automotive and insurance industries. Serving repairer and insurance claims organizations for over 20 years, the team at TenPoint Complete is driven by experience. For more information on TenPoint Complete, please contact Robb Young, Director of Business Development, by email at ryoung@tenpointcomplete.com or call 855-338-6461.

About Certified Collision Care:

The mission of the Certified Collision Care program is to raise the industry’s technical repair capability and ensure each repair business has what is necessary to properly and safely repair current and future vehicles manufactured by the participating Automakers. Certified Collision Care is the Canadian division of Assured Performance Network, the largest network of Certified repair providers with over 2,800 Collision Care Providers participating. Assured Performance was created as a joint-effort initiative to provide body shop Certification for several of the largest auto manufacturers in North America covering over 65% of all vehicle brands on the road including but not limited to: Ford, Nissan, Fiat-Chrysler Automobiles (FCA), Hyundai, Enterprise and others. In Canada, Certified Collision Care provides OEM Certification for FCA Canada.

Media Contact:

Certified Collision Care
Leanne Jefferies, VP Canadian Operations, Assured Performance Network
(905) 628-2041


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