Certified Collision Care Newsletter: February 2019

Welcome to the Certified Collision Care Newsletter
Our newsletter will provide you with valuable information, program announcements and updates, and tips to maximize your OEM Certification. Would you like to share with your colleagues?  They can subscribe to our free newsletter at www.certifiedcollisioncare.ca.

FCA Certified Collision Network Training Support
The FCA Certified Collision Network, the Automotive Management Institute (AMi), and Mike Anderson’s Collision Advice have teamed up to provide relevant network online training to improve the FCA customer experience. As a FCA Certified Collision Network shop, you are an important part of the FCA Customer Experience from good customer service to an accurate repair and the following courses assist in the achievement of these customer satisfaction goals. The online courses have been developed for individuals involved in administrative, management, estimating, and repair planning roles. These courses are highly recommended for all FCA Certified facilities! Click the link below for more information or to register today! https://www.amionline.org/Files/documents/FCA-Program-How-to.pdf

Nissan links Roadside Assistance & Certified Network
Nissan Canada has linked their Roadside Assistance Number with the Nissan Certified Collision Repair Network.  When consumers call the Nissan roadside assistance number after a collision, they will be referred to the nearest Nissan Certified Collision Repair Network location.  This ensures that consumers will be educated about where to find a repairer that is focused on providing a superior customer experience, and safe repairs to OEM specifications, and supports those collision repair facilities participating in the certified network.

Are you maximizing the value of your OEM Certifications?
In order to maximize your OEM Certifications, you must use the marketing tools that are provided. Today, consumers are being educated about the important of selecting an OEM Certified repair facility by their vehicle manufacturers, and referring them to our online shop locator. For Certified Collision Care Providers, this is your opportunity to make a positive impression with hundreds of thousands Canadian drivers. You must complete your shop micro-site by adding photos, shop hours, logos and welcome message, enabling customers to find your shop and book an appointment through the locator. If you need assistance with this, contact your Account Manager at 289-309-5200. Don’t miss out on the opportunity to attract new customers to your door!
Fiat Chrysler Canada is promoting our FCA Certified Collision Repair Facilities to consumers through a new video and a link to the Certified Collision Care joint-effort online shop locator on their consumer website. Click here to view: http://www.mopar.ca/en/service/collision-assistance/
Kia Canada is promoting Kia Certified Collision Repair Centres to consumers through their consumer website. Kia drivers are able to locate the closest Kia Certified location right on the Kia Owners webpage, through a link to our Certified Collision Care joint-effort online shop locator. Click here to view: http://www.kia.ca/kiaowners

Congratulations to our new Certified Collision Care Providers!  Visit our online locator at www.autobodylocator.ca to see our certified repair facilities in every Province across Canada.