February 2019

Welcome to the Certified Collision Care Newsletter Our newsletter will provide you with valuable information, program announcements and updates, and tips to maximize your OEM Certification. Would you like to share with your colleagues?  They can subscribe to our free newsletter at www.certifiedcollisioncare.ca. FCA Certified Collision Network Training Support   The FCA Certified Collision Network, the Automotive Management Institute (AMi), and Mike Anderson’s Collision Advice have teamed up to provide relevant network online training to improve the FCA customer experience. As a FCA Certified Collision Network shop, you are an important part of the FCA Customer Experience from good customer service to an accurate repair and the following courses assist in the achievement of these customer satisfaction goals. The online courses have been developed for individuals involved in administrative, management, estimating, and repair planning roles. These…